Booking Terms

Contract: The Contract for a short-term holiday rental will be between the owners of Mansefield House (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you”, “your”, “guests”) under the following booking conditions. Scottish law will govern the Contract. The Contract will be subject to these booking conditions, and must be complied with. The person whose name is on the booking form (referred to as the “Responsible Person”) agrees to take full responsibility for ensuring that all the following Terms and Conditions are adhered to by all members of the party. The Responsible Person must personally stay at the accommodation throughout the holiday and be at least 18 years of age at the time of booking. The names, addresses and ages of all members of the party must be shared with the owners on request.

When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed by post or email.

Covid 19: In these uncertain times, it is reassuring to know that if you are unable to travel to take your holiday because of a Covid 19 related national or local lockdown we guarantee you will get a full refund. Please note that the refund guarantee applies only to the address
given on the booking at the time of booking being put into a lockdown, and when the travel restriction coincides with the period of your holiday. The refund guarantee covers national and local lockdowns but does not cover you (or members of your party) for being unable to travel because you (or a member of your party) falls ill with Covid, or are required to quarantine or self isolate. These events can be covered by you taking out travel insurance. There are a number of policies that include cover for illness with Covid and self isolation and a lot of bank annual travel policies also cover this.

If you or a member of your party develops symptoms of Covid-19 during your stay (a continuous cough, high temperature, or loss or change in taste and smell), it is important that you let us know as soon as possible.  There is a different set of procedures that applies in the event of suspected actual case of the virus at a site that we would need to follow. Government advice if you suspect you have developed the symptoms of Covid-19 is for you and your party to go home and self-isolate there:

“If a guest presents themselves with symptoms or Covid-19 or is asymptomatic but declares the need to self-isolate, they should be advised to check out and return home to self-isolate according to current government guidance. If the guest has acute symptoms, has breathing difficulties, or their life is at potential risk, seek medical help immediately.”

If you cannot return home for any reason, their circumstances should be discussed with a health care professional and, if necessary, the local authority. Guests cannot isolate at the property.

It is important to get a test as soon as possible. Visit NHSinform.scot/test-and-protect or call 0800 028 2816.

If you need essential help, call the National Assistance Helpline: 0800 111 400 (Mon-Fri 9am-5pm).

Terms: The prices shown include the provision of bed linen and towels. It also includes an ‘end of stay’ clean. Electricity is pre-paid and included in your final balance.

Payment: Bookings are confirmed on receipt of the booking form and receiving the deposit of 30% of the holiday cost. The balance of the rental will be due for payment 30 days before the arrival date. If your payment has not been received 30 days before the commencement date we will assume that you wish to cancel. If the booking is made within 30 days of the arrival date then payment will be due in full. No entry to properties will be allowed without payment, in full, being cleared beforehand.

Bookings: Provisional bookings may be made by phone or email, but will only be secured on receipt of a 30% deposit payable within 7 days of booking. The balance of the payment must be made not less than one month before the booking.

Cancellation: Cancellations must be immediately notified to us by email.

Bookings are not cancellation protected, meaning that if you cancel between 60-30 days before check-in date, and we are able to re-let your dates, we will refund you the deposit amount which may be less than you paid eg if the final letting price was discounted or only some of the days are re-let. If we are unable to re-let, you remain responsible for the deposit and there will be no refund under any circumstances. You will be reimbursed at check-in date of original or replacement booking, whichever has the later arrival date. From 30 days before check-in to the day of check-in, you remain responsible for the full rent and there will be no refund unless we are able to re-let your dates, in which case we will refund you all or part of the sum you have paid, depending on the value of the replacement booking. You will be reimbursed at check-in date of the original or replacement booking, whichever has the later arrival date.

Accuracy of Details: The brochure and website are as accurate as possible but cannot be warranted, nor do the descriptions form any contract. Whilst every effort is made to ensure accuracy of property descriptions and images, the facilities and services may alter. We reserve the right to alter or improve any of the subjects without notice.

Parties: The total number in your party shall not exceed the capacity of the accommodation as advertised with the exception of babies under 2. All male/female and non family groups are accepted only at our discretion. Should you arrive with a group which does not meet these criteria we reserve the right to refuse the use of the accommodation. You may be asked to pay an additional security deposit at time of take-over. We also reserve the right to refuse to hand over accommodation to any person(s) who, in our opinion, is not suitable to take charge of it. If, in our opinion, any person(s) is not suitable to continue the holiday because of unreasonable behavior, or damage to property, the Contract may be terminated. In this event no refund will be due. The hirer is liable for any damage caused to the holiday home. We have the right to enter any accommodation (without prior notice if this is not practicable or possible) if special circumstances or emergencies arise.

Right of Entry: We shall be allowed reasonable right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

Occupancy:  Occupancy shall be from 4 pm on the day of arrival to 10 am on the day of departure – unless special arrangements have been made. We need this time to ensure that the cottage is ready for your arrival after the previous guests. Late departure may incur a £25 penalty.

The property is let for the purposes of a holiday let to which paragraph 6 of schedule 1 of the Private Housing (Tenancies) (Scotland) Act 2016 applies. The booking agreement confers the right to occupy the accommodation for the agreed period only. You undertake to use the property solely for its purpose as self-catering accommodation and to accept the Owner’s right to refuse access to the accommodation to any person, whether the Responsible Person or guest of the Responsible Person, deemed unsuitable. Causing a nuisance or disturbance to neighbours or any unreasonable behaviour may result in the Owner requiring the Responsible Person or their guests to leave Mansefield House.

Terms of Use:  On departure, you are requested to leave the accommodation in a clean and tidy condition. This includes washing up, dishwasher emptied, placing rubbish in bin liners and putting in outside bins, ensuring ovens and barbecue are clean and free from grease. We reserve the right to make a charge of £35 for extra cleaning if the accommodation is not left in a satisfactory condition.

Cleaning & Breakages: The hirer will keep the property and all furniture, equipment & fittings in or on the property in a like state of repair and cleanliness as at the commencement of the let and will make good any damage, breakage or loss that may occur during the let. The proprietors have the right to withhold all or any part of the Good Housekeeping Deposit.

Pets: Pre-booked pets are welcome on payment of an additional charge per animal of £25.00 per week. There is no charge for guide dogs. Please keep pets off bedding or other soft furnishings. Only well-behaved pets should be left unattended in the house and then only for short periods of time. Any damage caused by pets will be charged for. Please do not leave pets unattended at Mansefield House unless caged. Please clean up any fouling without delay.

Vehicles: Your vehicles and their accessories and contents are left entirely at your risk. We will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever other than in the case of negligence of the proporietors.

Liability: As far as the law allows, Mansefield House shall not be liable to you or your party for loss, damage or injury to you or any of your party or your/their property or vehicles as a consequence of this agreement or the occupancy following thereon. You indemnify Mansefield House against loss, damage or injury sustained to the property or any persons as a result of any breach of these conditions or arising from the fault of you or any member of your party. You are strongly recommended to take out appropriate personal insurance for your holiday.

“Force Majeure” (circumstances beyond the control of the owner): If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure“) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the lodging costs based on the time remaining of the booking. This will be the full extent of the liability of the owners.  No additional compensation, expenses or costs will be payable.

Shortcomings: Every effort is made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return. We are on site, and will do our best to resolve any problem. We cannot accept liability in relation to any shortcomings or claim of whatever nature if you fail to notify us of any complaint or claim during your holiday and write to us within 28 days of the end of your holiday. Most problems are easily and quickly resolved. If we are not given the opportunity to resolve the issue at the time of your visit, we will not consider a request for refund / remediation following departure.

General: In the event that any individual term or clause stated in these Terms and Conditions of Let is not permissible by law, the remainder of the agreement shall remain valid.