Booking Terms

The booking must be made by a person over 16 years of age who agrees on behalf of all named persons to abide by this Contract.

Contract: When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your deposit payment has cleared and your booking is subsequently confirmed in writing by email. The Contract shall be deemed to have been made at Mansefield House and be subject to Scottish Law and the exclusive jurisdiction of the Scottish Courts. These conditions of hire form the basis of our contract with you.

Terms: The prices shown include the provision of bed linen and towels. It also includes an ‘end of stay’ clean. Electricity is pre-paid and included in your final balance.

Parties: The total number in your party shall not exceed the capacity of the accommodation as advertised with the exception of babies under 2. All male/female and non family groups are accepted only at our discretion. Should you arrive with a group which does not meet these criteria we reserve the right to refuse the use of the accommodation. You may be asked to pay an additional security deposit at time of take-over. We also reserve the right to refuse to hand over accommodation to any person(s) who, in our opinion, is not suitable to take charge of it. If, in our opinion, any person(s) is not suitable to continue the holiday because of unreasonable behavior, or damage to property, the Contract may be terminated. In this event no refund will be due. The hirer is liable for any damage caused to the holiday home. We have the right to enter any accommodation (without prior notice if this is not practicable or possible) if special circumstances or emergencies arise.

Bookings: Provisional bookings may be made by phone or email, but will only be secured on receipt of a 30% deposit payable within 7 days of booking. The balance of the payment must be made not less than one month before the booking.

Cancellation: If you have to cancel your holiday for any reason, send us written notification and your cancellation will be effective from the date of receipt. If you cancel more than 6 weeks before the start date your deposit only will be forfeited. If you cancel less than 6 weeks from the start date and we are successful in re-letting all of your holiday you will only forfeit your booking deposit. If we are only successful in re-letting part of your holiday and the value of the re-let is less than your outstanding balance of hire, you will also be held responsible for the difference. If we cannot re-let and the cancellation date is within 6 weeks of the start of your holiday, then you will be held responsible for the prompt payment of the full cost. All of your liabilities as stated above may be covered if you have Cancellation Insurance and your reason for cancellation is one of those covered. We do advise that you take adequate insurance protection for your holiday.

Cleaning & Breakages: The hirer will keep the property and all furniture, equipment & fittings in or on the property in a like state of repair and cleanliness as at the commencement of the let and will make good any damage, breakage or loss that may occur during the let. The proprietors have the right to withhold all or any part of the Good Housekeeping Deposit.

 

Occupancy:  Occupancy shall be from 4 pm on the day of arrival to 10 am on the day of departure – unless special arrangements have been made. Late departure may incur a £25 penalty. Mansefield House is rented as a holiday let and are therefore not an assured tenancy in terms on accordance with paragraph 6 of schedule 1 of the Private Housing (Tenancies) (Scotland) Act 2016. The hirer shall use the accommodation solely for holiday purposes.

Pets: Pre-booked pets are welcome on payment of an additional charge per animal of £20.00 per week. There is no charge for guide dogs. Please keep pets off bedding or other soft furnishings. Only well-behaved pets should be left unattended in the lodge and then only for short periods of time. Any damage caused by pets will be charged for. Please do not leave pets unattended at Mansefield House unless caged. Please clean up any fouling without delay.

Vehicles: Your vehicles and their accessories and contents are left entirely at your risk. We will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever other than in the case of negligence of the proporietors.

Liability: We cannot accept liability for any damage, expenses, injury, death or loss of any nature whatsoever suffered by any person(s) from any cause other than in the case of the negligence of the proporietors. You are strongly recommended to take out appropriate personal insurance for your holiday.

“Force Majeure”: We regret we cannot accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to force majeure. Circumstances amounting to force majeure include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your holiday home (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control. In such an event we will endeavour to find you alternative holiday accommodation if available. If we cannot do so or if you do not wish to accept the alternative we offer, we will refund all monies you have paid to us in full. Where any cancellation or change results from force majeure, our liabilities are limited to offering you an alternative holiday home (where available) or full refund as set out above. We regret we cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change.

Shortcomings: You must notify us of any shortcomings with your accommodation immediately so that corrective action can be taken. We cannot accept liability in relation to any shortcomings or claim of whatever nature if you fail to notify us of any complaint or claim during your holiday and write to us within 28 days of the end of your holiday. Most problems are easily and quickly resolved. If we are not given the opportunity to resolve the issue at the time of your visit, we will not consider a request for refund / remediation following departure.