MasterCancel Flexible Cancellation Terms

14 June 2020

Flexible Cancellation Terms

Mansefield House is protected by MasterCancel, which removes the stress and worry from booking your holiday. You can cancel up to and including 2 days before the check-in date.

MasterCancel’s flexible terms & conditions allow you to book with confidence, knowing that if you cancel for unforeseen circumstances (including Covid-19 or another lockdown), we will refund you in full. If you need to cancel your stay at Mansefield House please contact us: stay@mansefield house.co.uk.

Bookings placed after 1st August 2020: If you cancel up to and including 2 days before the check-in date, you will receive a full refund of the lodging costs you have paid. Refund payment for cancelled booking will be released back to you within seven days. Cancellations made 1 day prior to, or on the day of check-in will not be eligible for refund.

Example: for a check-in on Friday you could cancel the prior Wednesday before 16.00 and be reimbursed in full, but not on Thursday (1 day prior) or Friday (day of check-in).

Bookings placed before 1st August 2020 are not cancellation protected, meaning that if you cancel between 60-30 days before check-in date, and we are able to re-let your dates, we will refund you the deposit amount which may be less than you paid eg if the final letting price was discounted or only some of the days are re-let. If we are unable to re-let, you remain responsible for the deposit and there will be no refund under any circumstances. You will be reimbursed at check-in date of original or replacement booking, whichever has the later arrival date. From 30 days before check-in to the day of check-in, you remain responsible for the full rent and there will be no refund unless we are able to re-let your dates, in which case we will refund you all or part of the sum you have paid, depending on the value of the replacement booking. You will be reimbursed at check-in date of the original or replacement booking, whichever has the later arrival date.